Common Questions

1) How can I list my business and services on “My Provider Finder”?

If your business is not listed on our website, you can Purchase a Business Listing Package Here.

Once you have completed the checkout, you will be able to login and add your business details.

2) What is a “My Provider Finder”?

My Provider Finder (MPF) is an automated (smart) search engine, offering users the ability to simply, and accurately, find NDIS service providers, from all the various support categories, Australia wide. The My Provider Finder website has no affiliation with neither the NDIS, nor any government body that manages NDIS recipients or services.

• All data on this site has been generated from one of two supply chains:
• Generated by members
• Generated automatically by information obtained through various online sources which are already available to the public.

3) Why is my business listed with incorrect business / contact details?

As mentioned above, some data is generated automatically through already available online public sources. On occasion, inaccurate or stale information may not have been filtered out or updated.

4) My business details are incorrect. How do I fix or remove them?

Our data refreshes organically from public online sources over time, so keeping your website and online profiles up to date helps accuracy. We cannot manually edit unclaimed listings. That leaves two options.

Fix them: Claim your listing and you can instantly update your address, contact details, logo, photos, description and support categories, and actively manage your listing at any time. Claiming is the only way details are corrected. Claim your listing here.

Remove the listing: If you do not wish to claim your listing, you can report it for removal using the enquiry form on this page. Select “Remove my listing” as your enquiry reason. Reported listings are removed, not corrected. Once removed, a listing will only reappear if our system independently re-verifies your business through public online sources at a later date, which we cannot schedule or guarantee.

Please complete all required information when requesting removal. Any request with insufficient information is likely to result in the status quo remaining, per our policy and software, designed to protect you from unauthorised changes to your account.

5) What are the benefits of claiming an existing listing?

Claiming your business listing will give you the ability to actively manage your listing, thus allowing you to update your business/contact details and add new/additional information, for the benefit of NDIS participants using our smart search engine.

You can select from a range of packages, offering added features such as:

• Search display priority.
• Ability to add logos, photos, descriptions, helping your listing to stand out.
• Some packages offer business registration under multiple support categories, thus increasing your audience and market-share.
• You can view the available business category listing packages here:

https://myproviderfinder.com.au/shop/

6) How do I claim my listing?

The steps to claim a listing are: –

1. Start by creating an account/sign in HERE: https://myproviderfinder.com.au/my-account/
2. Locate your business profile via the search engine: https://myproviderfinder.com.au/explore/

• From your Business Profile Page, click on the “Claim Listing” button.

1. Choose how you would like to claim your business.
2. Via the claim page you can see all options included with each package.
3. Compare and choose the option that best suits your needs.

• If you’re still unsure, use our CONTACT US page for assistance and guidance.

7) How do I get preferred rankings on the site?

Preferred rankings are obtained by first holding either a Featured or Platinum listing.

The Featured and Platinum listings allow you to add a business description, logo, cover image, gallery images, links to social media and much more. You also have a verified or featured badge shown next to your business name.

In your Business Description you can add keywords and links that will also help search engines find your business. This is invaluable for any business focused on improving their SEO rankings on Google.

FACTS:

• NDIS participants are three times more likely to use an online business locator service before contacting an NDIS service provider.
• Featured or Platinum listings receive significantly more leads as they are boosted to the top of search engine results and stand out more with a logo/cover image and description.
• Platinum listings also allow you to list your business under multiple support categories.

8) I edited my business listing, but the details have been changed, why?

Listings that are being actively managed by users (claimed listings etc.), but that also may contain misleading information, will be automatically edited. Additionally, any listing in breach of our Terms & Conditions may also be removed from our site.

Another reason you may be having an issue with updates is conflicting information, often resulting from not updating your ABN registration. Please ensure your details accurately match your business ABN details/information.

If your business is already listed on our website and you would like to update your details, please do not create another listing. Duplicate or triplicate listings, aside from creating more work for you, are also counterproductive. By using the approved format and locating your existing business listing via “SEARCH” then clicking on the “Claim Listing” button, you will be able to update your business details.